Privacy Policy

Last Updated: 5th October, 2026

This Privacy Policy explains how the individual owner and operator of ClassZen ("ClassZen," "we," "our," or "us") collects, uses, discloses, and safeguards personal information obtained through our software platform. Please review the information below carefully, as it contains important information about your personal data. If you do not agree with this Privacy Policy, you should not use our services.

Scope of Policy: This Privacy Policy applies to ClassZen and to the use of our software, services, and hosted websites by registered instructors, studios, and businesses ("Providers") as well as their clients ("Clients"). This includes data collected across classzen.co, customer subdomains, and connected applications operated by ClassZen. If you are browsing a website powered by ClassZen, this policy governs how your personal data is processed and secured by our platform.

1. Contacting Us

If you have questions, comments, or complaints regarding our privacy practices, please contact us using the details below. Where practical, we will attempt to respond to your requests and to provide you with additional privacy-related information.

ClassZen Attention: Privacy Email: [email protected]

2. Platform Role & Data Responsibilities

ClassZen enables registered users to build, host, and maintain custom websites and client management portals on classzen.com and its subdomains. ClassZen does not control the materials, class listings, or communications posted by platform users. You are solely responsible for all content you upload, publish, transmit, or otherwise make available through your custom website.

Please carefully review our Terms of Service regarding the obligations and rights related to content you make available through our services. Users are solely responsible for how they handle, store, or use any data accessed through ClassZen outside of our platform.

When Clients book or submit information through a Provider's ClassZen-powered website, ClassZen processes that information on the Provider's behalf. Each Provider is responsible for its own use of its Clients' information, and Clients should review the Provider's own privacy practices for details.

3. Categories of Data We Collect

We collect both Personal Information (data that allows someone to identify or contact you, such as name, email address, mailing address, or phone number) and Non-Personal Data (data that does not directly identify you, such as the type of browser you use to access our services).

3.1 Data Categories and Operational Purposes

The table below provides examples of the types of data ClassZen may collect and how that data is used:

3.2 Information Collected from External Sources

In addition to information you provide directly, ClassZen may receive data about you from other sources, including third parties, business partners, affiliates, integrated applications, or publicly available sources.

4. How We Process and Share Collected Information

4.1 Strict No-Sale Policy

ClassZen will never sell your personal information to any third party. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

4.2 Core Processing Purposes

In addition to the uses identified elsewhere in this Privacy Policy, we use personal data, independently or combined with non-personal data, to:

• Provide the services, products, or information you request from us or that we think may interest you;
• Personalize or improve your experience with ClassZen;
• Identify or authenticate you and prevent account compromise;
• Conduct analytics, generate reports, and solve problems;
• Manage our relationship with you, including subscriptions and account updates;
• Process orders and streamline checkout and class enrollment; and
• Carry out internal administrative tasks.

4.3 Testimonials and Case Studies

We may ask to feature a testimonial about an experience you shared with us on our website. Before publishing any testimonial that contains your name, studio name, or other information you provided to us, we will obtain your consent via email.

4.4 Disclosures to Third Parties

In addition to the specific situations discussed elsewhere in this policy, ClassZen discloses personal information in the following situations:

• Vendors and Service Providers: We may share personal information with third-party providers who perform services on our behalf, such as web hosting, payment processing, email delivery, surveys, error monitoring, and technical support. These service providers may collect, store, analyze, or otherwise process information on our behalf.
• Affiliates and Corporate Transactions: We may share personal information with our corporate affiliates (e.g., parent companies, subsidiaries, or companies under common control). If ClassZen undergoes a merger, divestiture, acquisition, consolidation, asset sale, bankruptcy, or sale of all or a portion of its business, or transfers its business to an entity formed to operate the Services, we may also share or transfer your personal information.
• Consent-Based Sharing: We may ask whether you would like us to share your information with other unaffiliated third parties not described elsewhere in this policy.
• Disclosures Without Your Consent: We may disclose personal information in response to subpoenas, warrants, or court orders, in connection with any legal or regulatory process, or to comply with applicable law. We may also share personal information to establish or exercise our rights; defend against legal claims; investigate, prevent, or take action regarding possible illegal activities, suspected fraud, or threats to the safety of any person or property; for audit purposes; or to address violations of our policies, including our Terms of Service.

5. Your Choices and Data Privacy Rights

You have the following choices regarding your personal information:

• Updating Information: We rely on you to keep your personal information accurate. You can review and edit your primary account information through your dashboard, and some personal information can also be changed by contacting us as described in Section 1.
• Data Erasure & Deletion: We typically retain personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may request deletion of your personal information by contacting us as described in Section 1. We may also delete data if we believe it is incomplete or inaccurate, or that our continued use and storage of it is contrary to our obligations to other individuals or third parties. Deleted records are removed from our active database but may remain in archives where deletion is not practical or possible. We may also retain personal information as needed to comply with legal obligations, resolve disputes, and enforce our agreements.
• Withdrawing Consent: If you revoke your consent to the processing of personal information, we may no longer be able to provide you certain services. We may limit or deny a request to revoke consent where the law permits or requires us to do so, where we cannot adequately verify your identity, or where our processing is not based on your consent.
• Data Access Requests: If required by law, upon request we will grant reasonable access to the personal information we hold about you. Requests must be directed to the contact in Section 1.
• Do Not Track Signals: We do not currently recognize automated browser signals regarding tracking mechanisms, including "Do Not Track" (DNT) instructions. See Section 7 for details on the tracking technologies we use.
• Declining to Provide Information: You may choose not to provide certain personal information. Doing so may prevent some ClassZen features or websites from working.
• Filing Complaints: Complaints can be sent to us using the contact details in Section 1. Some jurisdictions may also allow you to file a complaint with a data protection authority.

6. Information Security Measures

ClassZen uses a variety of procedures and precautions to help protect personal information from unauthorized access, use, or disclosure. However, despite our reasonable efforts, we cannot guarantee or warrant that your personal information is safe from unauthorized access (e.g., by hackers or other unauthorized persons or entities). If we are required by law to inform you of unauthorized access to your personal information, we may notify you electronically, in writing, or by telephone, as permitted by law.

All information you provide to us travels over infrastructure (e.g., the Internet and mobile networks) or uses electronic storage that is not under our control, and you use these at your own risk.

You are responsible for maintaining the confidentiality and security of your login credentials, including any password and the email account used to receive sign-in links. You are responsible for any access to or use of your account by someone who has obtained your credentials, whether or not you authorized that access or use. Notify us immediately at [email protected] if you suspect unauthorized use of your account.

7. Tracking Technologies and Cookies

7.1 Cookies

ClassZen uses cookies (small text files placed on your device) to personalize your online experience. We may use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until you delete them. Most browsers accept cookies automatically, but you can usually modify your browser settings to decline them. If you decline cookies, some ClassZen features may not operate as expected. If you use our websites without changing your cookie settings, you are indicating your consent to receive all cookies from our websites.

7.2 Log Data

We may collect information about your activity on our websites, such as IP addresses, browser type, domain names, access times, landing pages, and referring website addresses. We use this information to monitor the operation and security of our services, maintain service quality, and provide general statistics regarding use of our websites.

7.3 Web Beacons and Pixel Tags

Our websites and emails may use pixel tags, web beacons, clear GIFs, or similar technologies to measure the success of marketing campaigns, help manage the operation of our services, compile statistics about usage and response rates, and for other purposes. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies, embedded invisibly in web pages or emails to track the online movements of users.

7.4 Web Analytics Tools

We use third-party analytics services, such as Vercel Web Analytics, to help us improve our services and understand how visitors interact with our websites. Vercel Web Analytics does not use cookies and stores only anonymized data. Visitors are identified by a temporary hash that resets daily, so they cannot be tracked across different days or different websites. Learn more in Vercel's Web Analytics privacy documentation.

7.5 Do Not Track and Advertising

We do not currently support "Do Not Track" or similar browser preferences. We do not use third-party advertising networks or serve targeted advertising on our websites.

8. Email Preferences and Unsubscribing

You can unsubscribe from our communications at any time by clicking the "Unsubscribe" link in the footer of our emails. You cannot unsubscribe from messages related to transactions or other activities arising from your continued use of our services, such as automatic system notifications, status alerts, or service notices related to your account.

9. Policy Updates and Modifications

We may change this Privacy Policy and our practices over time. If this policy changes in a material way, the version in place when you submitted personal information to us will generally govern that information. The current version will always be available at https://classzen.co/privacy.

10. Protection of Minors

Our websites are not for individuals under age 18. Those individuals should not create an account, access our websites, or provide personal information to us directly. Parents or legal guardians may book classes or services for minors through their own accounts, and in doing so may provide information about the minor (such as name and attendance) to ClassZen and to the Provider offering the class. Providers are responsible for their own use of that information, as described in Section 2. We do not knowingly collect personal information directly from children. If you believe a child has provided personal information to us directly, please contact us using the information in Section 1 so that we may delete it.

11. Cross-Border Data Transfers

Your personal information is processed in the United States, where privacy laws may be less stringent than those in your country and where the government, courts, or law enforcement may be able to access your information. By submitting your personal information to us, you agree to the transfer, storage, and processing of your information in the United States.

12. External Third-Party Links

We have no control over, and assume no responsibility for, the privacy practices of websites or applications that we do not own or operate.

Thank you for taking the time to review the ClassZen Privacy Policy!