Terms of Service

Version v1.0

Effective Date: 5th October, 2026 Last Updated: 5th October, 2026

Welcome to ClassZen!

The following Terms of Service ("Terms") constitute a legally binding agreement between you and the individual owner and operator of ClassZen ("ClassZen," "we," "us," or "our") governing your access to and use of the ClassZen website located at https://classzen.co (along with any subdomains, the "Site") and all related software tools, features, and services (collectively, the "Services").

Please read these Terms carefully before accessing or using the Services. By accessing or using any part of ClassZen, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree to all of these Terms, you may not access or use our Services.

1. Acceptance of Agreement

By browsing, accessing, or registering for any portion of the ClassZen Services, you represent that you have read and agreed to these Terms, as well as our Privacy Policy. These Terms apply to all visitors, registered users, class instructors, studio owners, and clients who access or use the Services.

2. Amendments and Modifications

ClassZen reserves the right to revise, update, or modify these Terms at any time in its sole discretion. The most current version of these Terms will always be posted at https://classzen.co/terms. Your continued use of the Services following the posting of updated Terms confirms your acceptance of, and agreement to be bound by, those changes. We encourage you to review these Terms periodically to stay informed of any updates.

3. Intellectual Property Rights & Ownership

All title, rights, and interest in and to the Services—including software, code, designs, graphics, text, logos, trademarks, and service marks—are and will remain the exclusive property of ClassZen and its licensors. The Services are protected by intellectual property laws, which provide for civil and criminal penalties for unauthorized reproduction or distribution.

The Services are made available to you under a limited, non-exclusive, non-transferable, revocable license and are not sold. You agree not to reproduce, duplicate, copy, sell, resell, rent, lease, distribute, sublicense, reverse-engineer, decompile, or create derivative works from any part of the Services. ClassZen's name, logos, marks, and other distinctive brand features are trademarks of ClassZen, and you may not use them without ClassZen's prior written consent. You may not alter, remove, or obscure any copyright, trademark, legal, or proprietary rights notices contained within or displayed on the Site or Services.

4. Description of ClassZen Platform

ClassZen provides an online software platform designed to facilitate interactions between independent instructors, coaches, trainers, and studio operators ("Providers") and individuals seeking to book classes, workshops, appointments, or wellness activities ("Clients"). Providers and Clients are collectively referred to in these Terms as "Users."

ClassZen acts solely as a software technology platform connecting Users and does not provide instructional, fitness, or wellness services directly.

4.1 Inherent Risks & Assumption of Risk

ClassZen does not screen, perform criminal background checks on, or independently vet Users. Providers and Clients contract independently with each other, and any booking or session arranged through the Services is strictly between the Provider and the Client. You voluntarily assume all inherent risks associated with attending, offering, or participating in any class or service arranged via ClassZen, including but not limited to risks associated with physical exercise, private location meetings (such as a private home), or interactions with people you do not know.

4.2 Health Information & HIPAA Disclaimer

The ClassZen platform is not designed or configured to comply with the Health Insurance Portability and Accountability Act ("HIPAA"). Covered Entities and Business Associates (as defined under HIPAA and its accompanying regulations) are not permitted to use the Services. Users who share any Protected Health Information ("PHI," as defined under HIPAA and its accompanying regulations) in violation of these Terms do so entirely at their own risk.

4.3 Independent Providers & Platform Role

Providers are independent businesses and are not employees, agents, or partners of ClassZen. Providers are solely responsible for all aspects of the classes and services they offer through ClassZen, including their own use of their Clients' information, as described in our Privacy Policy. ClassZen makes no representations or warranties regarding the classes, services, or Providers listed on the Services, including the quality, safety, legality, training, licensing, accreditation, credentials, or accuracy of any information a Provider presents. ClassZen may, but is under no obligation to, monitor, check, or verify any information or content provided by a Provider. Users should always use common sense and exercise caution to protect their personal safety and property.

4.4 Fees, Cancellations, and Payment Processing

Providers may charge Clients fees for registration, for failing to attend a class or session after booking ("no-shows"), for cancelling a booking, or for other unexpected events. A Provider may charge such fees only if the Provider has posted a policy describing those fees on its page at the time of your booking. It is your responsibility to review the Provider's posted policies prior to booking.

By submitting payment details upon booking, you authorize ClassZen's third-party payment processors to charge your payment method for the cost of the class or service, including any applicable taxes and fees. ClassZen is not responsible for any errors in payment processing by any third party (for example, mistaken submission of payment information, erroneous payment information, negligence, or improper transmission). ClassZen has no obligation to issue credits or refunds or to mediate payment disputes, though it may choose to do so from time to time at its sole discretion.

5. Eligibility & Age Restrictions

The Services are not intended for children. You must be at least 18 years old and have reached the legal age of majority in your jurisdiction to create an account or use the Services. Individuals under 18 may participate in classes or services booked through ClassZen only through the account of a parent or legal guardian, who is responsible for that participation and for any information provided about the minor.

6. User Accounts & Registration Obligations

You may register for a free account ("Free Account") or a paid plan ("Paid Account"). During registration, you must provide an email address and other personal information ("Account Information"), which is handled in accordance with our Privacy Policy. ClassZen reserves the right to accept or decline any registration request in its sole discretion.

  • Account Security: You are solely responsible for maintaining the confidentiality of your login credentials, including securing access to the email account you use to receive sign-in links. You agree to notify ClassZen immediately at [email protected] if you suspect any breach or unauthorized use of your account.
  • Account Responsibility: You accept full responsibility for all activities occurring under your account, and you agree not to engage in any Prohibited Conduct (see Section 12).
  • Accurate Information: You agree to provide and maintain true, accurate, current, and complete Account Information.
  • Account Limits: Users are limited to one Free Account. ClassZen reserves the right, in its sole discretion, to terminate any additional Free Accounts and any Free Account that remains inactive for more than 120 consecutive days.
  • Payment Obligations: Paid Account holders agree to pay all fees related to their Paid Account promptly when due, including immediately upon receipt of any invoice delivered to the email address in their Account Information.
  • Entity Authorization: If you create an account or accept these Terms on behalf of a company, organization, non-profit, governmental body, or other legal entity, you represent and warrant that you have full legal authority to bind that entity to these Terms.
  • Suspension: ClassZen may suspend, terminate, or prohibit any current or future use of your account if you fail to comply with any of the obligations above or these Terms, or if ClassZen has reasonable grounds to believe that you will not comply with them.

7. User Submissions & Feedback

We welcome your ideas and suggestions for improving ClassZen. By submitting any feedback or recommendations to ClassZen, you acknowledge that your submission is non-confidential and that ClassZen may use, publish, and incorporate your suggestions into the Services without payment or any other obligation to you.

8. Service Communications

As part of your use of the Services, you agree that ClassZen may send you electronic communications, including announcements, newsletters, administrative notices, security alerts, and other information we determine to be relevant. You may opt out of certain communications, such as promotional messages, by following the unsubscribe instructions included in those communications.

9. Content License Grant

By registering for a Free Account or Paid Account or by uploading or posting content (such as text, images, logos, bios, or class descriptions) to ClassZen, you grant ClassZen a non-exclusive, worldwide, assignable, transferable, sublicensable, fully paid-up, and royalty-free license to use, display, host, modify, adapt, reproduce, and distribute any content you post, including your name and image, for the purposes of operating, marketing, promoting, developing, and improving the Services.

ClassZen respects the intellectual property rights of others. If you believe that your copyright is being infringed by Users of the Services, please send a thorough description of the alleged infringement to [email protected].

11. Service Availability & Modifications

ClassZen continuously updates and refines its platform. We may add, remove, suspend, limit, or discontinue any feature, functionality, or portion of the Services at any time. If we decide to stop providing the Services entirely, we will notify you at least 30 days in advance at the email address in your Account Information.

12. Acceptable Use & Prohibited Conduct

You agree to use ClassZen strictly for lawful purposes. You agree not to:

  1. Use or launch any automated system, including bots, scrapers, or spiders, that sends more requests to our servers in a given period than a human could reasonably produce using a conventional web browser, or that data-mines or harvests information from the Services.
  2. Use the Services in any manner that damages, disables, overloads, or impairs our servers, networks, or connected infrastructure, or that interferes with any other party's use of the Services.
  3. Attempt to gain unauthorized access to the Services or to any user account, network, or computer system.
  4. Access the Services by any means other than the interfaces ClassZen provides.
  5. Publish, upload, or transmit any material that is defamatory, infringing, obscene, indecent, threatening, harassing, abusive, fraudulent, or unlawful.
  6. Upload or transmit malicious code, viruses, worms, spyware, malware, Trojan horses, or corrupted files.
  7. Use content from the Services without obtaining prior permission from the content owner.
  8. Alter, remove, or obscure any legal, copyright, trademark, or proprietary notices displayed on the platform.
  9. Use the Services for any purpose or in any manner that is unlawful or prohibited by these Terms.

The Services may contain links to, redirect to, or integrate with third-party websites, software, applications, or services ("Third-Party Services"). ClassZen does not control, approve, or endorse any Third-Party Services, and any reference to them through the Services is not an endorsement. ClassZen is not liable for any damages or losses incurred as a result of your use of any Third-Party Services, regardless of any link or redirect to them through the Services. You are solely responsible for reviewing, agreeing to, and complying with the terms of service and privacy policies governing any Third-Party Services, which may not be as protective as ClassZen's. If you do not agree with those terms or policies, do not use the Third-Party Services.

Payment Processing

ClassZen currently uses Stripe, Inc. ("Stripe") to process payments. Payment processing services for Providers on ClassZen are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement (collectively, the "Stripe Services Agreement"). By agreeing to these Terms or continuing to operate as a Provider on ClassZen, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of ClassZen enabling payment processing services through Stripe, you agree to provide ClassZen accurate and complete information about you and your business, and you authorize ClassZen to share it and transaction information related to your use of the payment processing services provided by Stripe.

14. Indemnification

You agree to defend, indemnify, and hold harmless ClassZen and its officers, directors, employees, contractors, agents, service providers, licensors, and affiliates (collectively, the "Indemnified Parties"), at your expense, from and against any third-party claims, suits, actions, or proceedings, and any resulting liabilities, damages, judgments, losses, costs, or expenses (including reasonable attorneys' fees), arising out of or relating to:

  • (a) Your use or misuse of the Services, or the use of your account by anyone else;
  • (b) Your violation of these Terms;
  • (c) Your use of any Third-Party Services;
  • (d) Any unauthorized use of the Services by any other person using your account;
  • (e) Your violation of any third-party rights, including intellectual property or privacy rights;
  • (f) Any content or materials uploaded via your account;
  • (g) Any classes, sessions, products, or services offered, organized, or hosted by you through the platform.

You agree to fully cooperate, at your expense, as requested by any Indemnified Party. An Indemnified Party may, at its election, assume the exclusive defense and control of any matter subject to indemnification by you. You may not settle any such matter without ClassZen's prior written consent if the settlement would (i) impose any obligation on ClassZen, (ii) require ClassZen to make any admission, or (iii) impose any liability not covered by this indemnification or place any restriction on ClassZen.

15. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. CLASSZEN AND ITS LICENSORS, SUPPLIERS, AND AGENTS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, SECURITY, OR ACCURACY OF THE SERVICES FOR ANY PURPOSE, AND EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

CLASSZEN DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, ACCURATE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. APPLICATION PROGRAMMING INTERFACES (APIs) AND INTEGRATIONS MAY NOT BE AVAILABLE AT ALL TIMES.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CLASSZEN, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES (EVEN IF CLASSZEN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING OUT OF OR IN CONNECTION WITH:

  1. THE COST OF PROCURING SUBSTITUTE GOODS OR SERVICES;
  2. YOUR USE OF OR INABILITY TO USE THE SERVICES;
  3. ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA OR TRANSMISSIONS;
  4. THE CONDUCT, STATEMENTS, OR CONTENT OF ANY THIRD PARTY ON OR THROUGH THE SERVICES; OR
  5. ANY OTHER MATTER RELATING TO THE SERVICES.

EXCEPT FOR YOUR LIABILITY FOR ANY NON-PAYMENT OF FEES OR INVOICES, YOUR BREACH OF THESE TERMS, AND YOUR VIOLATION OF ANY INTELLECTUAL PROPERTY RIGHTS, IF, NOTWITHSTANDING THE OTHER PROVISIONS OF THESE TERMS, EITHER PARTY IS DETERMINED TO HAVE ANY LIABILITY TO THE OTHER PARTY OR TO ANY THIRD PARTY, THE AGGREGATE LIABILITY OF THAT PARTY WILL BE LIMITED TO THE LESSER OF FIFTY US DOLLARS ($50.00) OR THE TOTAL AMOUNT YOU ACTUALLY PAID TO CLASSZEN FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

CLASSZEN DISCLAIMS ALL LIABILITY WITH RESPECT TO THIRD-PARTY SERVICES THAT YOU USE, AND CLASSZEN'S LICENSORS SHALL HAVE NO LIABILITY OF ANY KIND UNDER THESE TERMS. UNDER NO CIRCUMSTANCES SHALL CLASSZEN (OR ITS AFFILIATES OR LICENSORS) BE LIABLE FOR YOUR USE OF THE SERVICES, YOUR CONTENT, ANY CLASSES, PRODUCTS, OR SERVICES YOU OFFER THROUGH THE SERVICES, OR ANY THIRD-PARTY USER-GENERATED CONTENT AVAILABLE ON OR THROUGH THE SERVICES. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY PROBLEM WITH THE SERVICES IS TO STOP USING THE SERVICES. YOU UNDERSTAND AND AGREE THAT, ABSENT YOUR AGREEMENT TO THIS LIMITATION OF LIABILITY, CLASSZEN WOULD NOT PROVIDE THE SERVICES TO YOU.

17. Dispute Resolution & Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY—IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

17.1 Informal Dispute Resolution

Before initiating formal proceedings, you and ClassZen agree to attempt in good faith to resolve any dispute, claim, or controversy informally. You may begin this process by contacting [email protected].

17.2 Binding Individual Arbitration

If a dispute is not resolved through good-faith informal discussions within thirty (30) days, it shall be settled by binding individual arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules and Mediation Procedures. Any arbitration hearing shall be held in Alameda County, California, in the English language, and shall be subject to the governing law set forth in Section 19. The arbitrator has authority to award injunctive relief, and the arbitrator's decision shall be final and binding. You or ClassZen may enforce the final decision in any court having jurisdiction.

17.3 Class Action Waiver

YOU MAY RESOLVE DISPUTES WITH CLASSZEN ONLY ON AN INDIVIDUAL BASIS. YOU AND CLASSZEN AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

18. Order of Precedence & Conflicts

In the event of a conflict between these Terms and any other terms, policies, or guidelines posted on the Site, these Terms shall control. In the event of a conflict between these Terms and any End User License Agreement ("EULA") included with a ClassZen mobile application, the terms of the EULA shall govern.

  • Governing Law: These Terms are governed by and construed in accordance with the laws of the State of California, U.S.A., without giving effect to its conflict of law principles.
  • Jurisdiction: For any claim not subject to arbitration, you and ClassZen consent to exclusive jurisdiction and venue in the state and federal courts located in Alameda County, California.
  • Severability: If any provision of these Terms is found to be unlawful, void, or unenforceable for any reason, that provision will be deemed severable and limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
  • No Waiver: ClassZen's failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of that right or provision. Any waiver by ClassZen of a breach of these Terms will not affect ClassZen's rights with respect to any subsequent breach, whether of the same, a similar, or a different nature.
  • Time Limitation: Regardless of any statute or law to the contrary, you agree that any claim or cause of action arising out of or related to the Services must be filed within one (1) year after the claim or cause of action arose; otherwise, it is permanently barred.
  • Headings & Interpretation: Section titles in these Terms are for convenience only and have no legal or contractual effect. Except where the context indicates otherwise, words in the singular include the plural and vice versa.
  • Successors & Assigns: These Terms are binding on and inure to the benefit of you and ClassZen and our respective successors and assigns.
  • Assignment: You may not assign or transfer these Terms without ClassZen's prior written consent. ClassZen may assign or transfer these Terms, in whole or in part, without your consent, including to any business entity formed to own or operate the Services or in connection with a merger, acquisition, or sale of assets. Upon any such assignment, references to "ClassZen," "we," "us," and "our" will refer to the assignee.
  • Incorporated Policies: Our Privacy Policy and any other guidelines, procedures, or policies that ClassZen may provide are part of these Terms and are incorporated in their entirety by this reference.
  • Entire Agreement: These Terms, together with the incorporated policies above, constitute the entire agreement between you and ClassZen regarding the Services and supersede all prior or contemporaneous agreements or understandings, including any prior versions of these Terms.

Contact Us

If you have questions regarding these Terms of Service, please contact us at: ClassZen Email: [email protected] Website: https://classzen.co